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Too many repetitive messages
Your team spends time asking basic questions before they can understand what the customer needs.
For teams receiving many WhatsApp requests
Your AI receptionist for WhatsApp.
ReplyPilot replies instantly, understands what each customer needs, asks the right follow-up questions, and routes every request to the right person with a clean summary.
Built for clinics, real estate agencies, ecommerce stores, local services, and any team drowning in WhatsApp messages.
AI
Company Assistant
online · usually replies instantly
Hi, I need a quote for office cleaning in Milan.
Sure, I can help. How many square meters is the office and when would you like the service to start?
About 300 sqm. We want to start next month, twice per week.
Perfect. One last thing: should the sales team contact you by WhatsApp or phone call?
Phone call is better. I’m Marco Rossi.
Routed to Sales Team
- Intent
- Quote request
- Need
- Office cleaning, 300 sqm, Milan
- Timeline
- Starts next month, 2x/week
- Contact
- Phone call preferred
WhatsApp is where customers ask for everything.
But most teams still handle it manually: reading messy chats, forwarding screenshots, asking the same questions, and losing context.
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Requests go to the wrong person
Sales, support, billing, and operations all receive mixed requests without a clear owner.
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Slow replies cost revenue
When customers wait hours for a first response, they often contact a competitor instead.
First response, qualification, and routing automated.
ReplyPilot gives every customer an immediate first conversation, then hands your team an organized request instead of a messy chat.
Connect WhatsApp
Use your WhatsApp Business setup and route incoming messages to ReplyPilot.
Configure teams
Define departments, business hours, request types, and escalation rules.
AI qualifies
The assistant detects intent and asks only for missing information.
Human handoff
Your employee receives the summary, priority, context, and next action.
Designed to be controlled, not chaotic.
The AI handles conversation and summarization. Your business rules decide routing, escalation, and what information must be collected.
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Intent detection
Classify messages like sales inquiry, appointment request, order issue, complaint, billing, or unknown.
✓
Required fields
Collect the details your team needs before handoff: order number, location, budget, preferred time, photos, and more.
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Smart routing
Send conversations to the right employee, shared inbox, email, CRM, webhook, or automation tool.
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Clean summaries
Turn long WhatsApp threads into short structured briefs with urgency, intent, and recommended next step.
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Escalation rules
Immediately involve humans for angry customers, sensitive topics, low confidence, or custom emergency keywords.
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After-hours coverage
Reply instantly outside business hours and prepare requests for the team before they open the next day.
Built for WhatsApp-heavy teams.
ReplyPilot helps businesses turn frequent WhatsApp conversations into qualified, organized requests for the right team.
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Clinics
Collect reason for visit, urgency, preferred date, and route to reception.
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Real estate
Qualify buyers and renters by budget, location, property type, and timeline.
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Ecommerce
Collect order numbers, issue types, photos, and route to support.
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Local services
Understand job requests, collect location and photos, then assign operators.
Privacy-aware by design
Built for GDPR-conscious businesses.
Customer conversations are sensitive. ReplyPilot is being designed with controls for data retention, human handoff, access, and deletion from the beginning.
- Configurable retentionChoose how long conversations should be stored.
- Human fallbackEscalate sensitive, urgent, or uncertain conversations.
- No training by defaultYour conversations are not used to train AI models by default.
- Export and deleteTools planned for customer data requests and deletion workflows.
- Access controlsLimit who can see conversations, summaries, and customer details.
- EU-ready roadmapEU hosting and subprocessor transparency are part of the product plan.
Do you receive 300+ WhatsApp messages per month?
See how ReplyPilot can qualify incoming WhatsApp requests, collect missing details, and route conversations to the right person before your team even opens the chat.
- 15-minute call on Google Calendar
- Review your current WhatsApp workflow
- Identify where AI triage could save time
You can add company details and context directly in the calendar booking form.